What follows is not a comprehensive list. Some factors may not be applicable and there could be others not listed impacting the process. Hopefully the list gets you thinking about the types of things that may be impacting the process you want to review.
When you are reviewing your process you should step back and think about all of the things that could be impacting its performance. Use the list to start you off then add any additional factors that are appropriate for your process.
1. What is the per annum volume of the main process driver?
The economies of scale effect means the more volume you have the cheaper per item you should be able to process it. This does depend on your cost structure and how good your process is.
An organisation with high volume will probably show more interest in the process and be able to afford to invest more $$ and time in the process to improve it. If the volume is low it may be hard to get people’s attention on improving the process because it is not viewed as important.
High volume can also mean big problems and backlogs can develop quickly.
If you have low volume process it could be a part-time process where people have to remember what it is they are supposed to do so skill and knowledge retention could be an issue. It will also be hard to justify improvements that larger scale organisations can implement.