Process Improvement Guide books

Interested in learning how to analyse and improve a process? Then our guides are for you! They're ideal for business professionals and students.

There are 2 step-by-step guides with accompanying templates. 
  • A Practical Guide to Assessing the Performance of a Business Process
  • A Practical Guide to Analysing & Improving Business Processes
There is also a template pack containing Excel / Word / Powerpoint versions of the templates to help get you started and save you time. We use the approaches outlined in these guides in consulting assignments so when you buy the guides you are accessing real consulting advice.
 
Click on Return to BP Consulting when you complete the PayPal transaction and you will be directed to the page to download the zip file.

Buy the Guide Books

Click on BUY NOW above and you can download the full set of guide books and templates as a zip file for $99.00
Price is in Australia Dollars.
NZ residents price includes 15% GST
Australia residents price includes 10% GST

"These guides have everything I need to get started"

A Practical Guide to Assessing the Performance of a Business Process

This practical guide outlines, step-by-step, how you can assess the cost and quality performance of a process. We use the approach outlined in the guide in consulting assignments and have trained / licensed organisations to apply the process themselves. Now you can learn about this easy to apply approach.

The guide covers:
  • Why assess a processes performance
  • How to rate performance against internal and external factors 
  • How to measure the cost of the process
  • Determine the processing volume and process cost
  • How to rate the performance of the processing volume and process cost
  • How to measure the quality of the process against “best practice” and key measures for determining the quality of a process
  • How to identify the key measures, factors and problems that you can influence and therefore do something about 
  • How to use the assessment to create an action plan for improving the process

The zip file contains the following files in PDF format:
  • The guide (47 pages)
  • Performance Assessment template (6 pages)
  • Performance Assessment example (4 pages)
  • Actions template (1 page)
  • Performance Assessment Overview presentation (26 pages)

Template pack

The template pack contains the following Excel / Word / Powerpoint templates to accompany the guides:

A Practical Guide to Assessing the Performance of a Business Process
  • POWERPOINT - Performance Assessment Overview presentation
  • WORD - Performance Assessment template
  • EXCEL - Performance Assessment template
  • EXCEL - Performance Assessment worked example
A Practical Guide to Analysing & Improving Business Processes
  • WORD - Planning template
  • WORD - Analysis Questionnaire template
  • WORD - Process Map template
  • WORD - Activity Analysis template
  • EXCEL - Activity Analysis template
  • WORD - Individual Key Performance Indicators template
  • WORD - Internal Customer Services Survey template
  • WORD - Actions template

"I like the real world examples & the templates are great"

A Practical Guide to Analysing & Improving Business Processes

This practical guide outlines, step-by-step, how to analyse a process and determine its activity costs, and non-technology process improvements that you can implement yourself to save your organisation time and money.

This guide is a ideal for people who want to develop Business Analyst skills and will assist experienced personnel in assessing their processes and getting the best from consultants.We use the approach outlined in consulting assignments and we know it works.

The guide is split into two parts and covers:

Analysing a process and determining its activity cost
  • How to get started
  • What questions you should ask
  • The data you’ll need
  • How to develop process documentation
  • How to estimate the process activity cost

Improving a process without using technology
Improvement projects you can do yourself in the areas of:
  • People and skills
  • Culture and change
  • Systems and Processes
  • Leadership and people management
  • Communication

The zip file contains the following files in PDF format:
  • The guide (98 pages)
  • Planning template (3 pages)
  • Analysis Questionnaire template (8 pages)
  • Process Map template (6 pages)
  • Activity Analysis template (2 pages)
  • Individual Key Performance Indicators template (1 pages)
  • Internal Customer Services Survey template (4 pages)
  • Actions template (1 pages)

© copyright 2012 BP Consulting Limited