Seminars

2 day master class - A Practical Guide to Analysing & Improving Business Processes

Are you:
Having trouble with your business processes?
Wonder if you processes are any good?
Want to know how you can improve them?
Want to learn business analysis / process improvement skills?

Then this master class is for you! This interactive 2 day master class covers:

Analysing a process and determining its activity cost
How to analyse a process:
· How to get started
· What questions you should ask
· The data you’ll need
· How to develop process documentation
· How to estimate the activity cost of the process

Assessing the cost and quality performance of a process
How to measure the cost and quality performance of a process:
· Why you should measure performance
· How to measure cost and quality performance
· How to rate performance against internal and external factors
· What it all means and why you need to know

Improving a process without using technology
We look at improvements you can do yourself and how to implement them in the areas of:
· People and skills
· Culture and Change
· Systems and Processes
· Setting Meaningful KPIs
· Leadership and People Management
· Communication

Implementing process improvements
We look at why process improvements fail and how to ensure yours is successful:
· Managing Change
· Influencing People
· Post Implementation Planning

Every attendee receives e-copies of our Guide Books and templates as part of the master class material. Click here to learn more about these great business tools

Organisation who have attended this master class

Auburn Council, ReDigital, Alfa Laval, NZ Department of Corrections, NZ Ministry of Pacific Island Affairs, NZ Ministry of Research, Science & Technology, North Shore City Council, NZ Trade & Enterprise, Parliamentary Service, Ruapehu District Council, Rotorua District Council, Accounting Solutions, Contact Energy, Dux Industries, Grant Thornton, Forlong & Maisey, Formway Furniture, Mazda Motors, Heatcraft, MYOB, Seeka Kiwifruit Industries, Sietec, Sitel, Sleepyhead

Attendee Feedback

Real experience, real examples, real outcomes - a valuable course Steve Aarons

A very fine piece of Master Class Javkhlan Bayarmagnai

Register for our master class

Click on this link to register for our master class

Melbourne - 18 / 19 March 2013
Location: Cliftons Melbourne, 1/440 Collins Street Melbourne

Sydney - 21 / 22 March 2013
Location: Cliftons Sydney, 190-200 George Street Sydney

Your investment for this top rated master class is:

$1,999 + GST per person

SPECIAL OFFER
Book a place and get a second for $999 + GST

Prices are in Australia Dollars. Australia residents subject to 10% GST. ABN No: 97-977-823-940

Not able to make the seminar?

Try our process improvement Coaching. We come to you and mentor you over a 12 month period to develop process analysis and improvement skills. During this time you achieve real results so it pays for itself. Click here to learn more

Or how about our Guide Books? They're a step-by-step guide on how to analyse and improve a process. Click here to learn more

What Attendees Think

Highly recommended!
One of the most useful seminars I’ve attended.
Very good practical solutions, easy to implement.
Good seminar, lots to think about.

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