What influences a process? – part 7

12. How many are there of the following?

• · Stock purchasing / receipting locations
  
• · Finance teams process crosses
  
• · Locations process crosses
  
• · Businesses process crosses
  
• · Industry sectors process crosses
  
• · Countries process crosses

The more of each of these factors your organisation has the harder the standardisation of the process becomes. It can be hard enough achieving consistency and responsiveness in one location for each of these factors. Add multiples and you can expect minor drops resulting from each factor in the areas of cost effectiveness, productivity, turnaround times, responsiveness to queries, etc.

If you have multiple for each of these factors accept they will have an impact. You may have to accept more process variations than you would like. You will need to get smart on how you communicate (Intranet, workflows, site visits, regular communications) as you need to keep people informed and develop relationships to get the process to work. You will need to monitor your process to maintain standardisation and will need a way of tracking queries to see where they originate from and how long they take to resolve. Especially as the further away a location is geographically the harder it is to justify the travel costs of sending administration staff out to those locations to resolve issues and develop relationships.