We're big fans of XMPro and think it's revolutionising Business Process Management. Here's a white paper from XMPro explaining what makes XMP Pro unique.
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A concept which is often missed when improving business processes is that of the "knowledge worker". Managers think they can put in place a process which captures all the steps and which anyone can do. The reality is that people involved in the process have knowledge in their heads which cannot be programmed or easily replicated. Their experience and sometimes intuition tells them what they should do when faced with decisions or situations. Paul Harmon of BPTrends.com describes this decision-making process very well in his article called "How People Make Decisions Within Processes". Click here to read this article
Business Process Management is changing the way organisations view their processes. One of the key changes in thinking is to view a process as an event, not just a workflow. Click here to read an interesting article which looks at the difference between even-based and workflow-based processes.
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The Process HubThe Process Hub is a mix of process improvement advice and weekly Blogs on things we find interesting. It has lots of useful information - and its free (but there are ads - its a small sacrifice for access to so much useful information). BP Consulting LinksView Noel Currie's profile and join him on LinkedIn
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