A concept which is often missed when improving business processes is that of the "knowledge worker". Managers think they can put in place a process which captures all the steps and which anyone can do. The reality is that people involved in the process have knowledge in their heads which cannot be programmed or easily replicated. Their experience and sometimes intuition tells them what they should do when faced with decisions or situations. Paul Harmon of BPTrends.com describes this decision-making process very well in his article called "How People Make Decisions Within Processes". Click here to read this article
0 Comments
Business Process Management is changing the way organisations view their processes. One of the key changes in thinking is to view a process as an event, not just a workflow. Click here to read an interesting article which looks at the difference between even-based and workflow-based processes.
We have loaded the first of our new helpful presentations on analysing and improving business processes. The first three are:
Basics of Process Analysis click here to go to the presentation Basics of Activity Analysis click here to go to the presentation Adding Value when Improving Business Processes click here to go to the presentation |
theprocesshub.comSubscribe to The Process Hub Monthly Newsletter with access to theprocesshub.com
The Process HubThe Process Hub is a mix of process improvement advice and weekly Blogs on things we find interesting. It has lots of useful information - and its free (but there are ads - its a small sacrifice for access to so much useful information). BP Consulting LinksView Noel Currie's profile and join him on LinkedIn
Archives
July 2012
Categories
All
|