Many organisations play lip service to training, they say they will do it but never follow through. Managers need to realise it is an investment and a must do.
What you can do
- Ensure training manuals are up-to-date
- Set training cycles -e nsure key training is completed on a regularly basis. Every 6 months or at least annually
- Procedures / processes
- Process controls
- Customer service
- Tax / regulatory updates
- Site / customer visits
- Train managers on how to manage