What you can do
Make sure everyone understands the process and what they need to do
- This is not easy and will be an on-going challenge
- For organisation wide processes be strict on limiting variations. If you allow one you can guarantee more will follow
- Eliminate any unnecessary steps
- Remove any duplication of controls, they are a waste of time and effort
- Task people with documenting their processes
- If you have not done it before start with your important processes
- If you have current documentation then review it for changes
- Documenting is the only way of ensuring people will know what to do
- You should review your documentation at least once a year
- This creates scale within activities and provides support for people performing a common task.
- If there is only one location all common activity should be concentrated into one area
- If you have more than one location it may be appropriate to split some functions across all of them. But you will have to accept this will reduce efficiency.
- If different teams interact regular try to locate them close together