How you approach non-technology process improvements depends on the:
§ Size of the organisation and/or process
§ What you are trying to improve/achieve
Before you start you need to appreciate that most non-technology improvements are about “good management”:
§ If you make them a “project” you may give the impression that there will be a beginning and an end when what you are seeking is a cultural / attitude shift and for the improvement to become “business as usual”. There may not be a clearly definable end point.
§ Include the users and have them own/drive the change. Make them an “extra” for good performers as role development, but make sure you allocate them time in the workload to achieve and give them support and guidance.
You should be able to manage non-technology improvements within your own organisation. It is not that hard - it’s just a matter of finding the time. For technology based improvements you will probably need expert advice unless you have a good in-house IT resource.
§ Size of the organisation and/or process
§ What you are trying to improve/achieve
Before you start you need to appreciate that most non-technology improvements are about “good management”:
§ If you make them a “project” you may give the impression that there will be a beginning and an end when what you are seeking is a cultural / attitude shift and for the improvement to become “business as usual”. There may not be a clearly definable end point.
§ Include the users and have them own/drive the change. Make them an “extra” for good performers as role development, but make sure you allocate them time in the workload to achieve and give them support and guidance.
You should be able to manage non-technology improvements within your own organisation. It is not that hard - it’s just a matter of finding the time. For technology based improvements you will probably need expert advice unless you have a good in-house IT resource.
