Demonstrate the process is a key part of the business

If a manager acts as though a process does not matter, others will do the same.
 
What you can do

• Tell people why the process is important
  
• Show it by attitude and actions
  
• Reinforce the need for all areas to cooperate to make sure the process performs well
  
• Improve communication between areas of the organisation – make them meet in person
  
• Demonstrate that the people performing the process are important
  

 Everything comes from the top and relationships across functions are a reflection of the attitudes of management. Many people forget that it is what is good for the organisation that matters.