Any contract / trading terms used are held within the system and drive consequential actions (eg: when a vendor is paid, whether a customer gets credit or when / how they are billed).
12. Imaging used for archiving / retrieval / workflow of documents
Paper is removed from the process by imaging it. People do not have to rummage around in in-trays, boxes or archive rooms to find pieces of paper. If there is a query then a copy of a document can be emailed or workflowed.