Best Practice – part 1

1. There is a process owner
A person in the organisation who takes the process view. They own the process no matter whose area it crosses and are tasked with ensuring what is done is in the best interest of the organisation (not one particular person or part).

2. One shared services style function
 Shared services is a methodology for structuring and running processes. Its three main principles are:

•  All processes are considered key to the business and are taken seriously
  
•  People performing the process focus on quality and cost efficiency
  
•  There is a focus on continuous improvement
  

This does not mean you have to have a shared services centre. Just that you try to follow the three main principles.